Customers and staff always post for free. You pay for the dashboard that turns their notes into a ranked list of what to fix next — billed simply, per location.
| Feature | Starter | Growth | Business |
|---|---|---|---|
| Customer notes & voting | ✓ | ✓ | ✓ |
| Team notes (anonymous, safety fast-track) | ✓ | ✓ | ✓ |
| Five-stage status tracking | ✓ | ✓ | ✓ |
| Tone moderation | ✓ | ✓ | ✓ |
| Trends & recurring themes | — | ✓ | ✓ |
| Team roles & permissions | — | Basic | Full |
| Locations included | 1 | 1 (add more anytime) | Volume pricing |
| Support | Community | Email, 1 business day | Priority + SLA |
Charging per seat means a manager hesitates before inviting the whole team — and the safety pitch falls apart if flagging a hazard costs money. Location-based pricing keeps that invite free.
No — writing or backing a note is free for everyone, on every plan, forever. You're only ever paying for the dashboard that reads and manages them.
There's no note or vote limit to hit. Starter is capped by feature depth (no Trends, no multi-location), not by usage — so a busy single location never gets throttled.
Yes — each new site is added and billed individually from the location switcher, so you're never paying for locations you haven't opened yet.
No card required for Starter. Upgrade whenever Trends or a second site makes sense.
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